Refund policy

Refund Policy

Returns

We accept return requests within 30 days of delivery.

To be eligible for a return, the product must be unused, in its original condition, and in its original packaging. Proof of purchase may be required.

To request a return, contact us at support@fixwall.store before sending any product back. Returns sent without prior approval may not be accepted.

Damaged or Incorrect Items

Please inspect your order after delivery. If the product is damaged, defective, or incorrect, contact us within 7 days and include your order number, a description of the issue, and clear photos or video.

Refunds

Once a return has been received and inspected, we will notify you whether the refund has been approved. Approved refunds will be returned to the original payment method.

Banks and payment providers may require additional processing time before the refund appears.

Shipping Costs

Original shipping charges are generally non-refundable unless the item was damaged, defective, or incorrectly supplied.

Cancellations

Orders can only be cancelled before processing begins. Contact us as soon as possible at support@fixwall.store. We cannot guarantee cancellation after an order has entered processing.

Contact

For return or refund questions, contact support@fixwall.store.